Our Team

Ms. Kibby has almost 30 years of Revenue Cycle Management experience, serving in a leadership role as the Vice President of Operations. Ms. Kibby obtained her B.S. degree from the University of Illinois and has been a leader in our organization for the past 25 years. She has led our business with a hands on approach to the daily operations and oversees the strategic management of this organization, developing proven strategies to support the overall success and growth of the services we provide.

Crystal Hartwig holds a MPH/MBA with a concentration in Healthcare Administration with CMC (Certificate in Managed Care) and BBA in Accounting. She has over 15+ years’ experience in Medicaid Authorization and Billing; including Project Management; Reimbursement Specialist, Receivables Management Expertise and Training Specialist. As a strategic account manager, she has shown success in building client relationships, improving practices and achieving maximum reimbursement from the healthcare revenue cycle. Her extensive knowledge of the revenue cycle as a whole has developed an efficient workflow of the front end authorization process; with expertise in the complex ICP and MMAI processes and procedure to secure front end approval for critical reimbursement to the hospital. Proficient in Centricity, Epic, Artiva, Image Now, Monarch, Microsoft Word, Excel, Allscripts, Ecare CMS and Claim Source.

Mr. Rademacher has over 25 years of legal experience and over 16 in the healthcare field. Mr. Rademacher obtained his undergraduate degree from the University of Notre Dame in 1985, and after graduation served as an infantry officer in the U.S. Army. Mr. Rademacher received his Juris Doctor in 1991 from DePaul University College of Law and is licensed to practice law in Illinois, Indiana, California and Washington State. He has been active and is a past member of the Board of Directors of the Illinois chapter of the American Association of Healthcare Administrative Management (AAHAM), and the Healthcare Financial Management Association (HFMA). Mr. Rademacher serves as the HIPAA and Compliance Officer and in-house counsel, overseeing the operations of the Law Office of James A. Knepper and GLFS.

Sue Palomino, an expert in Out of State Medicaid, is the Director of Billing Operations at Great Lakes Billing Services. Prior to starting her career at Great Lakes Billing Services, Sue attended the University of Illinois at Chicago and obtained a Bachelor’s degree in Liberal Arts and Sciences. Sue joined the Great Lakes Family of Companies in 1999. With over 17 years of experience, Sue has worked closely in all aspects of Out of State Medicaid, specializing in client relations, authorization and claims resolution and payment.

James G. Knepper. Mr Knepper has over 10 years of experience in the healthcare field and has worked in all aspects of our businesses. Mr. Knepper earned his BSB from DePaul University. Deciding that his passion lay in the legal aspects of the healthcare revenue cycle, Mr. Knepper joined GLFS full-time and has successfully managed all aspects of our MedPay services for our clients. Mr. Knepper is our acknowledged expert in this field. In addition, his responsibilities include client and patient contact and reporting. Mr. Knepper is an active member of the Healthcare Financial Management Association (HFMA).

Owner of a full service healthcare reimbursement company for over 30 years. Patricia's career began as an Emergency Room Registered Nurse at Mercy Hospital. Her interest in helping the uninsured and underinsured began there. Because of this, she assisted her husband, James, in beginning his career in the Medicaid Eligibility field with the Law offices of James A. Knepper. Together, from this beginning, they built this one company into the Great Lakes Family of Companies as they exist today.